Responsible Gaming at 7wine
We believe gambling should be a source of entertainment, never a financial burden. Explore the tools and guidance we provide to help every player stay in control.
What Is Responsible Gaming?
Responsible gaming means enjoying betting and casino games as a leisure activity while maintaining full control over the time and money you spend. At 7wine, we are committed to providing a safe and transparent environment for every player in Bangladesh — from Dhaka to Chittagong, from Sylhet to Cox's Bazar.
Our responsible gaming framework is built on four pillars: awareness, prevention, intervention, and support. We give players practical tools to set boundaries before problems arise, and a clear path to seek help if they ever feel that gambling is no longer fun. All players must be 21 years or older to register and play on 7wine.
Our Commitment to Safe Play
7wine operates with a strict responsible gaming policy. We use SSL encryption to protect your account and financial data. Our platform complies with fair play standards, and all game outcomes are determined by certified random number generators, so no outcome can be manipulated against you. We want every player to experience 7wine purely for entertainment.
We do not target vulnerable individuals, and we have zero tolerance for underage gambling. Our team monitors account behavior for patterns that may indicate problem gambling, and we proactively reach out with resources and support. Deposits and withdrawals are processed transparently via bKash, Nagad, Rocket, and Upay, so players always have a clear record of their financial activity.
Gambling can become harmful if it is no longer a form of entertainment. If you or someone you know is struggling with problem gambling, please use the self-exclusion tools below or contact our support team immediately. Help is always available.
Warning Signs of Problem Gambling
- Spending more money on gambling than you can afford to lose.
- Borrowing money or selling belongings to fund gambling activity.
- Feeling anxious, restless, or irritable when not gambling.
- Neglecting work, studies, family, or personal responsibilities because of gambling.
- Chasing losses — continuing to gamble in an attempt to recover money previously lost.
If any of these signs sound familiar, we strongly encourage you to use our time-out or self-exclusion feature, or reach out to our support team directly via email. Recognizing the problem early is the most important first step.
Tips for Playing Responsibly
How do I set a deposit limit on my 7wine account?
Log in to your 7wine account and navigate to the Responsible Gaming section in your account settings. From there you can set a daily, weekly, or monthly deposit limit in BDT. The limit takes effect immediately. To increase a limit you must wait for the current limit period to expire, but you can decrease it at any time.
How does the self-exclusion feature work at 7wine?
Self-exclusion allows you to block access to your 7wine account for a chosen period ranging from one week up to five years, or permanently. Once activated, all marketing communications are also stopped. You can request self-exclusion by contacting our support team at [email protected]. During a self-exclusion period you cannot override the block, which ensures the tool is effective.
What should I do if gambling feels out of control?
Stop playing immediately and use the time-out or self-exclusion option in your account. Then contact our support team at [email protected] — we will assist you promptly and confidentially. You do not need to face this alone. If you are based in Bangladesh, speaking to a trusted family member or a health professional is also a constructive step. Your well-being matters more than any game.
Can I reopen my account after a self-exclusion period ends?
For short time-out periods (up to 30 days) your account will reopen automatically at the end of the period. For longer self-exclusion periods (over 30 days), you must contact our support team to request reactivation. We may apply a mandatory 24-hour reflection window before reopening the account to ensure the decision is considered carefully.
Our responsible gaming team is available 24/7 to assist players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. All communications are handled with complete confidentiality. Reach us at:
[email protected]Protecting Minors
7wine is strictly an adults-only platform. All players must be 21 years of age or older to create an account or place any bet. During account registration we carry out age verification checks, and any account found to belong to an underage individual is closed immediately with all funds returned. We actively encourage parents and guardians in Bangladesh to use parental control software to restrict access to gambling websites.
If you believe a minor has gained access to a 7wine account, please report it immediately to [email protected]. We treat these reports as the highest priority and act within 24 hours to investigate and close the account. Protecting young people in Bangladesh from the potential harms of gambling is a responsibility we take very seriously.