Privacy Policy

Introduction

Welcome to 7wine. We are committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform in Bangladesh. This Privacy Policy explains how we collect, use, share, and safeguard your information when you access our website, register an account, place bets, or make deposits and withdrawals using services such as bKash, Nagad, and Rocket.

By accessing or using the 7wine platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue use of our services. This policy applies to all users located in Bangladesh and is written in compliance with internationally recognised data protection standards.

We treat data privacy as a core responsibility, not an afterthought. Your trust is essential to the way 7wine operates, and we are determined to be transparent about every aspect of our data handling practices. This document is written in plain English so that every player — regardless of technical background — can clearly understand how their personal information is managed.

Information We Collect

We collect personal information from you directly when you register, play, transact, or interact with our platform. The categories of data we collect include:

• Identity data: full name, date of birth, nationality, and a copy of a government-issued ID for KYC verification purposes.
• Contact data: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
• Financial data: payment method details, transaction history, deposit and withdrawal amounts, and wallet identifiers for bKash, Nagad, Rocket, and Upay.
• Technical data: IP address, browser type, device model, operating system, session duration, and pages visited on the 7wine platform.
• Gameplay data: betting history, game preferences, wagering patterns, bonus usage, and responsible gaming settings you have configured.

We also collect information passively through cookies and similar tracking technologies when you visit our website. Please see the Cookies section below for more details.

How We Use Your Information

The personal information we collect is used strictly for legitimate operational purposes. Specifically, we use your data to:

• Create and maintain your 7wine account, including identity verification and age confirmation (21+ players only).
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely.
• Deliver personalised gaming experiences, including relevant promotions, bonus offers, and notifications about cricket betting and slots.
• Comply with responsible gaming obligations, including monitoring for problem gambling indicators and enforcing self-exclusion or deposit limit requests.
• Detect and prevent fraud, money laundering, and other unlawful activities in accordance with applicable regulations.
• Respond to customer support inquiries, technical issues, and disputes relating to your account or transactions.

Cookies and Tracking Technologies

7wine uses cookies and similar technologies (such as local storage and session tokens) to ensure the platform functions correctly, remember your preferences, and analyse how visitors navigate the site. Cookies are small text files stored on your device by your web browser. We use strictly necessary cookies to keep you logged in and maintain session security, as well as analytical cookies to understand which pages and features are most popular among players in Bangladesh.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the 7wine platform, particularly features that rely on your session state such as the game lobby and account balance display. We do not use third-party advertising cookies or cross-site tracking pixels.

Sharing of Information

7wine does not share your personal information with external parties except in the following limited, clearly defined circumstances:

• Payment processors: We share the minimum necessary financial data with our payment partners (including bKash, Nagad, Rocket, and Upay) solely to process your deposits and withdrawals. These partners are bound by their own data protection obligations.
• Service providers: Trusted technical service providers who assist us in operating the platform (such as cloud hosting and fraud detection partners) may access data only under strict confidentiality agreements and solely for the purpose of providing those services to us.
• Legal obligations: If required by applicable law or a valid legal process (such as a court order or regulatory request), we may disclose information to the extent required. We will, where legally permissible, notify you of such a disclosure.

Under no circumstances will we sell, lease, or trade your personal data to external parties for commercial or marketing purposes. Any third-party access to your data is strictly governed by formal data processing agreements.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our operational and legal obligations. Account data, transaction records, and KYC documentation are typically retained for a minimum of five years following account closure, in line with financial compliance standards applicable to online gaming platforms.

When your personal data is no longer required for the purpose it was collected, or once mandatory retention periods have elapsed, we will securely delete or anonymise that data in a manner that prevents reconstruction or identification. You may request early deletion of non-mandatory data by contacting our support team, subject to our legal obligations.

Security Measures

The security of your personal data is a top priority at 7wine. We implement a layered security architecture that includes SSL/TLS encryption for all data in transit, firewalls, intrusion detection systems, and restricted administrative access controls. All sensitive data at rest is stored using industry-standard encryption protocols.

We conduct regular internal security reviews and vulnerability assessments to identify and address potential risks proactively. Our team is trained in data protection best practices, and access to player data is restricted on a need-to-know basis. Despite these safeguards, no system can guarantee absolute security. We encourage you to use a strong, unique password for your 7wine account and to enable any available two-factor authentication options.

Your Rights Over Your Personal Data

As a user of 7wine, you have the following rights with respect to your personal information. You may exercise any of these rights by contacting our support team using the email address listed in the Contact section of this policy:

• Right of access: Request a full copy of the personal data we hold about you, including transaction records and gameplay history.
• Right to rectification: Request correction of any inaccurate or incomplete personal information we hold on record for your account.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: Request that we limit how we use your personal data in certain circumstances, such as while a dispute is being investigated.
• Right to object: Object to our processing of your personal data for direct marketing purposes. You can opt out of promotional emails and notifications at any time.

We will respond to all valid data rights requests within 30 days of receipt. In cases where a request is complex or numerous, we may extend this period by a further 30 days, notifying you of the extension and the reason for it.

Third-Party Payment Providers

To facilitate deposits and withdrawals in Bangladeshi Taka (BDT), 7wine integrates with trusted local and international payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a payment transaction, you will interact directly with these providers' own systems. Each provider operates under its own privacy policy and data security framework. We strongly recommend reviewing the privacy policies of these payment services, particularly bKash and Nagad, as they are the most widely used payment methods by our players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

7wine is not responsible for the data practices of third-party payment providers. Our responsibility is limited to the data we directly collect and process on the 7wine platform. We share only the minimum information required to complete each transaction securely.

Age Restriction — 21+ Only

7wine is strictly an adults-only platform. Players must be 21 years of age or older to register, play, and make financial transactions on this site. We collect date of birth and identity verification documents specifically to enforce this requirement. If we discover that a minor has accessed or registered on the platform, the account will be immediately suspended, all funds will be frozen, and the matter will be handled in accordance with applicable law. We do not knowingly collect personal data from individuals under the age of 21. Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

7wine reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes to this policy, we will update the 'Last Updated' date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 7wine platform following the posting of any changes constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and may request deletion of your account by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7wine handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related inquiries promptly and transparently.

You can reach our support team by email at [email protected]. Our team is available 24/7 Bangladesh Standard Time (BST, UTC+6) and aims to acknowledge all privacy requests within 48 hours.